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Privacy Policy


Welcome to ElevateHQ! This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, https://www.elevate.so/ (referred to as the "Site"). ElevateHQ operates as a web-based SaaS model, assisting registered users ("Users") in sharing content and analyzing pre-existing customers, prospective customers, and third parties ("Viewers"). As we process your data, we adhere to applicable laws and regulations, following industry best practices, particularly concerning Sensitive Personal Data or Information (SPDI).

PURPOSE AND SCOPE

This Privacy Policy primarily governs online information collection practices. However, it may extend to data provided offline or through other means. We collect information related to Viewers while providing services on behalf of our Users, governed primarily by our engagement contract with them and their privacy policies. We are not liable for the privacy policies of our Users or any other third parties.

Types of Information We Collect and Store

We collect and store personal and sensitive personal information in connection with the provision of our services, which may include:

First name and last name

Email address

Location

IP Address

How We Collect Data About You

Data is collected through various means, including:

Account creation and login

Accessing pre-existing user content

Data collected through automated means

User-generated data

Data collected from third parties

Data collected during transactions

The Privacy Policy applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means, as well (for example, via telephone, or through the mail).

The Privacy Policy delineates how our organization gathers information from all Users/Viewers of our Services. As we offer Services on behalf of our registered users, we collect information pertinent to Viewers. The acquisition and handling of Sensitive Personal Data or Information (SPDI) are done with utmost care and in compliance with applicable regulations. SPDI, including but not limited to financial data, health information, biometric data, and any other personally identifiable information considered sensitive under relevant laws, is collected, processed, and stored securely.

Our responsibility lies in adhering to stringent measures to safeguard SPDI against unauthorized access, disclosure, alteration, or destruction. Any transmission or sharing of SPDI is carried out only with explicit consent or as mandated by law. Additionally, we are committed to transparency in our practices concerning SPDI, providing clear explanations regarding its collection, purpose, and usage.

While our contract with registered users governs the utilization of information collected on their behalf, it's imperative to note that our organization is not liable for the privacy policies and practices of our users or any third parties. We advise all Users/Viewers to review and understand the privacy policies of the organizations they engage with, ensuring awareness of how their data is handled beyond our Services.

Some information is collected through the use of cookies, web beacons and tracking technologies. Please refer to the cookie policy for more details on the type of cookies being used.

HOW WE COLLECT DATA ABOUT YOU

We may collect different data from or about you depending on how you use the Sites.

Data provided by registered users:

Account creation and login: When you create an account or login into your account, we collect personal information such as first name, last name, email address and password.

Data provided by non-registered users:

Accessing Pre-existing User Content: When you request to view pre-existing User content on ElevateHQ, the User may require personal information, such as an email address, to access the content via a link provided by ElevateHQ. ElevateHQ collects and securely stores this personal information on behalf of its Users. By providing this personal information, you acknowledge and consent to the User's privacy practices and policies.

ElevateHQ's Role: It's important to note that ElevateHQ is not accountable for the privacy practices of its Users. ElevateHQ solely processes this personal information in accordance with the applicable agreements it has with each User. Should you have any concerns or inquiries regarding the processing of your personal information, please contact the respective User directly.

We are committed to ensuring the confidentiality and security of your personal information in line with industry standards and legal requirements. However, we advise all users to review and understand the privacy practices and policies of the Users whose content they are accessing through ElevateHQ.

Data collected through automated means:

System data

We may collect technical data about your computer or device, such as device type, operating system, and IP address. This data aids us in enhancing the delivery of our web pages and measuring traffic on the Site. Understanding Data Collection: The collection of this data may vary based on the individual settings of your device and software. We recommend referring to the policies of your device manufacturer or software provider to understand the information they might share with us. Our Commitment to Privacy: We are dedicated to safeguarding your privacy and ensuring the security of your data. Any technical data collected is used solely for the purpose of improving our services and enhancing your user experience. We adhere to industry standards and legal requirements to protect your information. Should you have any questions or concerns regarding the collection and usage of technical data, please don't hesitate to contact us. We value transparency and are here to address any inquiries you may have.

User Generated Data:

Account Creation, Login and Usage as a viewer We collect information and material (user generated content) provided to us voluntarily by our users or the viewers to publish and process on our platform.The user generated content is inclusive of text, photos & videos associated with the accounts/ emails used to create an account with Elevate HQ or to access links as viewers.

Data Collected from Third Parties:

Integration of Third Parties such as Google Drive, OneDrive, Dropbox, Box When you connect your existing cloud storage such as Google Drive, we access your account on your behalf to get information about your files & folders. When you choose to create a Google Drive file link in ElevateHQ, we download the selected file(s) from your Google Drive and store it in our own storage for reliability purposes.

Data collected during transactions:

Transactional Data On the basis of types of services requested, Elevate HQ also collects information such as:For the purpose of promotion codes, name of the person associated with such a code will also be collected

- type of service that has been requested

- order details for such a request

- payment & transaction information (such as merchant's name, payment ,method, chargeable amount for the service)

- date and time the service provided

If you have any questions about this Privacy Policy, you can contact us at Elevate HQ

THE TYPES OF INFORMATION WE COLLECT AND STORE

We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of our services to you. Personal information may include

First name and last name

Email address

Contact Details

Date of birth

Gender

Location

IP Address

Sensitive personal information may include:

Health information

Biometric data

Racial or ethnic origin

Religious or philosophical beliefs

Political opinions

Sexual orientation or preferences

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information is used for various purposes, including:

Providing information about our offerings and newsletters

Responding to your requests

Business intelligence and data analytics

Managing our relationship with you

Internal record keeping

Verification of identity

Improving our website

Enabling automated handling of subscriptions

Complying with legal or statutory obligations

The above personal information may be used for the following purposes:

To provide and fulfil the services you have requested from us, including account creation, authentication, and access to our platform or website;

To communicate with you regarding your account, inquiries, requests, or notifications related to our services, updates, or changes to our terms or policies;

To ensure the security of our platform, users, and data, including detecting and preventing fraudulent or unauthorized activities, protecting against security threats, and enforcing our terms of service;

To provide you with information about our offerings and/or our periodic newsletters;

To respond to your requests;

For creation or development of business intelligence or data analytics in relation to the Offerings provided by us (for this purpose we may share the Personal Information with certain software or tools available online);

To manage our relationship with you;

For internal record keeping;

To provide you with authorization to login and use your user account;

To verify your identity;

To maintain correct and up-to-date information about you;

To identify you as a contracting party;

To improve our website;

To enable automated handling of the subscriptions;

To otherwise be able to provide the services to you and

To comply with our legal or statutory obligations.

To comply with legal obligations, regulatory requirements, or lawful requests from government authorities, including responding to legal process, investigations, or disputes.

WHO HAS ACCESS TO YOUR DATA WITHIN OUR ORGANIZATION?

Access to your data within our organization is limited to relevant personnel on a need-to-know basis. We may share your data with service providers, third parties, and authorities as outlined in this policy.

Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support. Employees only have access to data that is relevant to their team, on a ‘need to know’ basis.

We are committed to maintaining the security and integrity of your data throughout its lifecycle and adhere to strict internal policies and procedures to safeguard your information against unauthorized access, disclosure, or alteration.

WHO DO WE SHARE YOUR DATA WITH OUTSIDE OUR ORGANIZATION AND WHY?

Processors

We may use service providers & third parties for operating and improving the Sites, to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.

Authorities

We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.

Transfer of business

If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

WHY AND FOR HOW LONG DO WE STORE INFORMATION WE COLLECT FROM YOU?

We retain certain information collected from you while you are a member on the Site, and in certain cases where you have deleted your account, for the following reasons:

So that you can use our Sites;

To ensure that we do not communicate with you if you have asked us not to;

To provide you with a refund, if entitled;

To better understand the traffic to our Sites so that we can provide all members with the best possible experience;

To detect and prevent abuse of our Sites, illegal activities and breaches of our Terms of Service; and

To comply with applicable legal, tax or accounting requirements.

We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates to, and the purposes for which we collected the data.

SECURITY

We retain your information for specified purposes and implement security measures to protect it. However, you are also responsible for safeguarding your personal information.

We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Policy practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.

While we strive to protect your personal information, it's essential for you to take steps to protect your information as well. We urge you to exercise caution and take every precaution to safeguard your personal information while you are online. 

YOUR RIGHTS UNDER THE GDPR

If you are within the EU, you have certain rights regarding your personal data, including the right to access, restrict processing, rectification, objection to processing, and erasure and this includes:

Right to access.This right allows you to obtain a copy of your personal data, as well as other supplementary information.

Right to restrict processing.You have the right to restrict the processing of your personal data in certain circumstances.

Right to rectification.You have the right to have any incomplete or inaccurate information we hold about you corrected.

Right to object to processing.The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.

Right to erasure.You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.

To exercise your rights, you can contact us at ElevateHQ.

YOUR RIGHTS UNDER THE SPDI

As a user whose Sensitive Personal Data or Information (SPDI) is collected and processed, you have certain rights to ensure the protection and privacy of your data. These rights may include:

You have the right to request access to the SPDI collected about you, including information about how it is being used and processed

You have the right to request correction or amendment of any inaccurate or incomplete SPDI.

In certain circumstances, you have the right to request the erasure of SPDI collected about you, also known as the 'right to be forgotten.

You have the right to request restriction of processing of your SPDI under certain conditions.

You have the right to receive a copy of your SPDI in a structured, commonly used, and machine-readable format, and to transmit this data to another data controller.

You have the right to object to the processing of your SPDI under certain circumstances, including for direct marketing purposes.

If the processing of your SPDI is based on consent, you have the right to withdraw your consent at any time.

You have the right to lodge a complaint with a supervisory authority if you believe that your rights regarding your SPDI have been violated

OUR POLICY CONCERNING CHILDREN & THEIR DATA

Our Sites are not directed to children under the age of sixteen, and we do not knowingly collect personally identifiable information from them.

Our Sites are not directed to children under the age of sixteen and we do not knowingly collect personally identifiable information from children or distribute such information to third parties. We screen users who wish to provide personal information in order to prevent children from providing such information. If we become aware that we have inadvertently received personally identifiable information from a child, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children.

LINKS TO OTHER WEBSITES

Our Sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Third parties are under no obligation to comply with this Privacy Policy with respect to Personal Data that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our Services. Thus, this Privacy Policy does not apply to information you provide to third-party sites or gathered by the third parties that operate them.

CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If we make any material changes to the Policy, we will notify you via email, through a notification posted on the Services, or as required by applicable law. You can see when the Policy was last updated by checking the date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Privacy Policy. If you do not agree to the updated terms, you should stop using the Services.

CONTACT US

If you have any questions about this Privacy Policy, you can contact us at ElevateHQ - privacy@elevate.so