WorkBetterNow's commission calculation works 4x better with ElevateHQ

“The days before our bi-monthly payouts are peaceful and not hectic with ElevateHQ. The team at ElevateHQ has done a commendable job in setting up our plan.”

Silvana Rosetti,

Director of Technology

3 weeks

Implementation Time

4x

Faster Payout

99%

Less Payout Errors

Industry

Recruitment
Location

United States
Customer Since

2022
Employees

35+

About the company

At WorkBetterNow, they provide remote workforce and virtual assistant services to help small businesses run their operations more efficiently.

WBN provides incredible full-time and dedicated talent from Latin America. Our pre-screened talent pool ensures you find the perfect professional – fast.

Their clients turn to them for top performers in roles such as executive assistants, project managers, marketing coordinators, bookkeepers, and customer service representatives.

Problem

WorkBetterNow encountered a significant challenge in managing commissions, particularly with the increasing number of representatives and the complex commission structure that included a placement + retention component with a revised rate in 2024.

The commission is based on whether the placement was successful and whether it was retained for two months after placement. To process the latter, they had to manually check whether the placement was retained, which wasted time.

Outcome

By integrating our software with their CRM (HubSpot) and spreadsheets, we automated the commission calculation process for WorkBetterNow. When the reps update the CRM and spreadsheet, the calculation automatically happens. This saved them time and effort and ensured accurate and timely commission payments.

What were the pain points?

Here's what troubled them the most:

1. Manual labor in data reconciliation for commission calculation

WorkBetterNow has a bi-monthly cycle. There was a lot of time invested in two tools (HubSpot and Spreadsheets) to check if a placement was made and if any retention commission was due to pay to older deals.

2. Complex commission structure with retention clause and overtime

Edge cases such as retention, replacement for non-retained placements, and overtime calculation made the calculation difficult. They had also changed their commission rate. So, the retention commission in 2024 has two different rates based on when the placement happened.

3. No visibility of approval for commission payout

WorkBetterNow has two approval workflows for overtime and commission statements. It was difficult to get approvals via spreadsheets and emails before the payout cycle bi-monthly.

“With our increasing client base, we needed to step up in our commission management process. Before ElevateHQ, we were spending too much time in managing and calculating commissions. And the manual tasks are all boring. I would rather have my team work on better tasks.”

Silvana Rosetti,

Director of Technology

What were their requirements?

How ElevateHQ changed their game?

From 2 weeks to 24 hour

Calculations that used to take 2 weeks now take 24 hours. ElevateHQ syncs with its data sources every day and provides updated and accurate calculations every 24 hours.

99% accurate commission calculation

As we automated calculation, room for error was reduced to less than 1%. Reps were not underpaid or overpaid ever since they started using ElevateHQ.

More visibility to reps

With the latest calculation of commissions earned on their dashboard every day, they have high visibility and are motivated to make more.

Set up approval workflows

Reps can add directly on ElevateHQ if they have worked overtime. It goes through the approval workflow and, when approved, gets added to their commission statement.

"ElevateHQ’s ability to understand our commission structure and integrating their solution with our existing tools has been impressive. What’s more impressive than that is they did it in less than 4 weeks"

Silvana Rosetti,

Director of Technology